Multiple Choice Identify the
choice that best completes the statement or answers the question.
|
|
1.
|
Why should beauty professionals familiarize themselves with a multitude of
compensation structures before starting their careers?
a. | All employers within the beauty and wellness industry allow their employees to choose
their compensation method. | b. | There are a variety of ways employers within
the beauty and wellness industry might compensate their employees. | c. | Beauty professionals
will ultimately become entrepreneurs and therefore need to compensate themselves. | d. | The beauty and
wellness industry does not compensate its professionals using any traditional
methods. |
|
|
2.
|
Which of the following represents a similarity between being in beauty and
wellness school and working as a professional in the beauty and wellness industry?
a. | In both cases, you are given several chances to do a certain procedure
right. | b. | In both cases, you are able to determine your own schedule and change it whenever you
want. | c. | In both cases, you should put your own needs above everyone
else’s. | d. | In both cases, you can showcase your skills by working hard and doing your
best. |
|
|
3.
|
The first reality of a service position is that your career revolves around
______.
a. | you | b. | the general public | c. | your
clients | d. | your boss |
|
|
4.
|
In order to meet your clients’ needs, you must do all EXCEPT which of the
following?
a. | Put yourself first. | b. | Be true to your word. | c. | Be
punctual. | d. | Be a lifelong learner. |
|
|
5.
|
Which of the following should you AVOID in order to become a good team
player?
a. | resolving conflicts | b. | negativity | c. | relationship
building | d. | being subordinate |
|
|
6.
|
What should you do if you have a conflict with a coworker on the job?
a. | You should be willing to resolve the conflict. | b. | You should be
willing to leave the conflict unresolved. | c. | You should be willing to escalate the conflict
if necessary. | d. | You should be willing to discuss the conflict with others who are not
involved. |
|
|
7.
|
The document that outlines the duties and responsibilities of a particular
position is known as a(n) ______.
a. | job description | b. | employment classification | c. | career
resume | d. | employment status |
|
|
8.
|
How does the U.S. Internal Revenue Service (IRS) categorize independent
contractors and booth renters?
a. | as full-time employees | b. | as part-time employees | c. | as temporary
workers | d. | as self-employed workers |
|
|
9.
|
Which of the following is LEAST likely to be true if you are an employee of a
salon, spa, or barbershop?
a. | You will work on a salary basis. | b. | You will work on a commission
basis. | c. | You will work on a salary-plus-commission basis. | d. | You will work as an
independent contractor. |
|
|
10.
|
Why would it be beneficial for someone to rent a booth at a salon, spa, or
barbershop?
a. | to gain full-time employee status | b. | to receive full health
benefits | c. | to receive a regular, steady salary | d. | to set up one’s own
business |
|
|
11.
|
Chair or booth rental might be perfect for individuals who ______.
a. | need full-time employment | b. | rely on only one job for
income | c. | wish to take a stepping-stone approach to business ownership | d. | do not have the time
to build up their own clientele independently |
|
|
12.
|
Why is being paid an hourly rate usually the best way for new beauty
professionals to start out?
a. | Receiving an hourly rate ensures any beauty professional the highest
income. | b. | New beauty professionals rarely have an established clientele. | c. | Only those beauty
professionals on hourly rates can also receive tips. | d. | Beauty professionals making an hourly rate also
earn the highest commissions. |
|
|
13.
|
Which of the following is MOST likely to increase a beauty professional’s
chances of quickly building a solid and loyal clientele?
a. | Live and work in a rural area or small town. | b. | Select a specific
location where the competition for clients is saturated. | c. | Concentrate on a
common, popular niche within the beauty business. | d. | Employ advanced marketing and publicity
strategies. |
|
|
14.
|
Which of the following is LEAST likely to happen if you do not pay back your
student loans?
a. | You will harm your personal credit. | b. | You will default on those
loans. | c. | You will not be allowed to graduate. | d. | You will face legal
action. |
|
|
15.
|
Why is it important for you to report all of your income, even cash tips that
are not shown on your paycheck?
a. | You will get a bigger return on your taxes if you report income that was not included
in your paycheck. | b. | You will increase the amount of Social Security
benefits you’ll receive after retirement. | c. | You will increase the value of those tips in
real dollars over the long term. | d. | You will encourage future clients to tip more
frequently and more generously. |
|
|
16.
|
What is the best way to record your tips and additional income?
a. | Enter them into a spreadsheet immediately after a client tips
you. | b. | Keep a daily log. | c. | Keep a monthly log. | d. | Guesstimate as best
you can while you are preparing your annual taxes. |
|
|
17.
|
If you wanted to “give yourself a raise,” the BEST way to do so
would be to ______.
a. | spend less money | b. | work fewer hours | c. | decrease service
prices | d. | retail less |
|
|
18.
|
Which of the following is MOST dependent on a loyal client base?
a. | spending less money | b. | working more hours | c. | increasing service
prices | d. | retailing more |
|
|
19.
|
If, as a beauty professional, you are regularly and successfully recommending
and selling additional services to your clients, than you have most likely perfected the practice of
______.
a. | ticket upgrading | b. | retailing | c. | public
speaking | d. | rebooking |
|
|
20.
|
Which of the following BEST represents retailing?
a. | recommending that a client purchase for home use the lotion you are using on them
during a service | b. | recommending that a client see a different specialist in your establishment for a
specialized service | c. | recommending that a client see a different
specialist in another establishment for a specialized service | d. | recommending that a
client make an appointment now to come back in six weeks for another
one |
|
|
21.
|
In the beauty and wellness industry, the first step in selling is to sell
______.
a. | yourself | b. | your shop | c. | a
product | d. | a service |
|
|
22.
|
To overcome a client’s objection, ______.
a. | reword the objection in a way that addresses the client’s
need | b. | do not acknowledge what the client said | c. | avoid stating things
in terms of the client’s benefit | d. | state things in such a way as to avoid having
the client change their mind |
|
|
23.
|
If you are using an expensive product during a service, which of the following
should you AVOID doing if you’re trying to sell this product to your client?
a. | placing the bottle of product in the client’s hand | b. | talking about the
benefits of the product | c. | keeping the bottle of product within
view | d. | discussing the cost savings of the generic brand |
|
|
24.
|
Which of the following must always be your first concern as a beauty industry
professional?
a. | using social media | b. | asking for your clients’ email
addresses | c. | providing good-quality service | d. | showing up to work on
time |
|
|
25.
|
Being a person who always sees the glass as half full is one important way to be
______.
a. | positive | b. | professional | c. | respectful | d. | reliable |
|
|
26.
|
Which of the following is MOST likely to be a benefit of public speaking in
front of local groups, such as the PTA or other organizations?
a. | You will show your reliability as a beauty industry professional. | b. | You will put
yourself in front of people who are potential clients. | c. | You will showcase your ability to use social
media. | d. | You will demonstrate that you are a “glass half full” type of
professional. |
|
|
27.
|
When is the BEST time to think about getting your clients back into your salon,
spa, or barbershop for their second appointment?
a. | before they come in for their first appointment | b. | while they are at
the shop for their first appointment | c. | immediately after they leave from their first
appointment | d. | within a week after their first appointment |
|
|
28.
|
As you become more and more experienced, you should see a reduction in the
______.
a. | number of clients you see | b. | amount of money you earn | c. | number of services
you perform in a given day | d. | amount of time it takes you to perform
services |
|
|
29.
|
Your first job in this industry will also likely be your ______ job.
a. | most difficult | b. | most lucrative | c. | best | d. | only |
|
|
30.
|
Jared is beginning his beauty career at a local establishment. He has studied
the industry and has a thorough understanding of what it is like on the job. In which of the
following ways will this benefit Jared?
a. | It will allow him to bypass the state board exam and move straight into his
career. | b. | It will guarantee him a job with high wages and good working
conditions. | c. | It will help him to promote himself and build a loyal client
base. | d. | It will automatically translate to a large number of loyal
clients. |
|
|
31.
|
Alison has not been thriving in her early career as a beauty professional. She
has tried very hard to stay follow through on what she learned in school by being true to her word,
being punctual, putting herself before others, and continuing to be a lifelong learner. Where has
Alison gone wrong?
a. | Now that she is on the job, Alison should not always be true to her
word. | b. | Now that she is on the job, Alison should not be so worried about being
punctual. | c. | Now that she is on the job, Alison should put others first. | d. | Now that she is on
the job, Alison should not continue to be a lifelong learner. |
|
|
32.
|
Rhonda works hard as a licensed beauty professional. However, she is one of
seven professionals at her business. If Rhonda wants to truly succeed as part of a growing team,
which of the following should she AVOID doing?
a. | pitching in | b. | becoming a relationship
builder | c. | being a conflict resolver | d. | remaining
insubordinate |
|
|
33.
|
Gina was sure to ask all of the prospective employers she interviewed with for a
thorough and written job description before she left each of the interviews she attended. Why was it
important for Gina to do this?
a. | Gina will be expected to fulfill the functions listed on the job
description. | b. | Gina will be quizzed on the functions listed on the job
description. | c. | Gina will only be hired if she is able to recite all of the functions listed on the
job description. | d. | Gina would have been disqualified had she not requested a written job
description. |
|
|
34.
|
Although Jamie did not have to set up her own small business, she does pay the
owner of the establishment she works at a portion of every client fee in exchange for the use of the
station and the space. Jamie is MOST likely a(n) ______.
a. | full-time employee | b. | part-time employee | c. | independent
contractor | d. | dependent contractor |
|
|
35.
|
Ingrid is worried. Although she has spent a full eight hours of every day this
week on the job, she has worked on only four clients. This means that her paycheck will not cover her
weekly bills. Which of the following is MOST likely true of Ingrid?
a. | She is a salaried employee. | b. | She is paid on an hourly
basis. | c. | She is paid purely on commission. | d. | She is not allowed to receive any
tips. |
|
|
36.
|
A large portion of Harold’s income comes in the form of tips. Because he
is careful to do exactly as he was instructed to do by all of his instructors in school, Harold
______.
a. | keeps a daily log of his tips and reports all of them in his income
taxes | b. | keeps a daily log of his tips and reports exactly half of them in his income
taxes | c. | keeps a daily log of his tips but reports none of them in his income
taxes | d. | does not keep track of his tips so that he will not have to report them in his income
taxes |
|
|
37.
|
Brenda is a beauty professional who, based on a careful review of her monthly
budget, has decided to “give herself a raise.” Which of the following will BEST assist
her in doing so?
a. | spending more money | b. | retailing more | c. | working fewer
hours | d. | decreasing service prices |
|
|
38.
|
Sherry has recently opened a small establishment. Because she has little money
for additional equipment, she will be the only employee for the foreseeable future. Sherry has
decided, however, to “give herself a raise” by retailing more. What, exactly, does this
mean?
a. | Sherry will spend less money on unnecessary personal things. | b. | Sherry will increase
the prices she charges for her services. | c. | Sherry will spend more time trying to sell
products to her customers. | d. | Sherry will stay open longer in order to work
more hours. |
|
|
39.
|
Theodore always makes it a point to talk to his clients about the other services
he offers during his current service. He hopes this will get them to stay a bit longer and add on an
additional service. Which of the following is Theodore practicing?
a. | retailing | b. | ticket upgrading | c. | rebooking | d. | marketing |
|
|
40.
|
Bernice is a beauty professional at a high-end establishment. Whenever she is
treating a client with particularly sore or injured muscles, she always uses the same warming balm.
After the service, she always shows the client a jar of the balm that is available for sale and
take-home use. By doing so, Bernice is ______.
a. | retailing | b. | ticket upgrading | c. | rebooking | d. | marketing |
|
|
41.
|
Reynaldo is a successful beauty professional. His client list is long and loyal.
One area where Reynaldo is not as adept as his coworkers, however, is in retailing. Which of the
following should Reynaldo always be taking as his first step in successfully selling products?
a. | getting to know his customers | b. | getting to know the
products | c. | selling himself | d. | selling the
establishment |
|
|
42.
|
Jasmine owns a successful business in the downtown area of her community. Since
her establishmentopened six years ago, she has continuously looked for ways to grow the business and
clientele. One of the things she does regularly is speak at public events, such as PTA and social
group meetings. Why is this an important thing for Jasmine to do?
a. | It puts her in front of people in her community who are potential new
clients. | b. | It proves to those in the community that she is a reliable
businesswoman. | c. | It publicly showcases her talents as a beauty specialist. | d. | It demonstrates her
professionalism and attention to client needs. |
|
|
43.
|
Viviane has decided she must increase her numbers of repeat customers in order
to establish a more regular clientele and to increase her earnings. Toward this end, she has
committed herself to rebooking her clients. If she is to have the highest chance at success in
establishing a consistent rebooking process, when should she be thinking about and talking to her
clients about getting back into the salon for their second visit?
a. | before their first visit | b. | during their first visit | c. | the day after their
first visit | d. | within two weeks of their first visit |
|
|
44.
|
Ignacio is currently experiencing the most difficulty he has ever had or likely
ever will have as a beauty pro. If Ignacio is like most others who work in the beauty and wellness
industry, which of the following is MOST likely true?
a. | Ignacio has not yet started working as a beauty pro. | b. | Ignacio is currently
at his first job as a beauty pro. | c. | Ignacio is currently at his second job as a
beauty pro. | d. | Ignacio is currently at his long-standing job as a beauty
pro. |
|
|
45.
|
You are an instructor of beauty and wellness courses at a local vocational
school. Marcus, one of your best students, tells you during class that he has heard other instructors
mention the importance of being a “lifelong learner.” Marcus asks your opinion of what,
exactly, that means. What do you tell him?
a. | to put others first, before himself | b. | to continually stay enrolled in
school | c. | to never think of himself as being done with learning | d. | to recognize
problems quickly and always try to solve them |
|
|
46.
|
You are hoping to work for a business owner who will hire you as a salaried
employee. From which of the following owners should you accept the job offer?
a. | Felix, who wants to pay you based purely on a percentage of all of the client fees
you collect | b. | Joanna, who is willing to rent you your own station at her prestigious
establishment | c. | Mikey, who will make you part of his team and start you at $40,000 per
year | d. | Rick, who offers you a spot in his establishment to build your own small
business |
|
|
47.
|
Winston is your friend and coworker, and has has recently confided in you that
he is going to start keeping better track of all of his tips to avoid trouble down the road. He told
you that from now on, he will be sure to keep a daily log, at the end of each week add the total
amount to his income, keep a monthly logbook, and at the end of the year report exactly half of the
cash tips to the IRS when filing his taxes. As Winston’s friend, what advice should you give
him?
a. | It is not necessary to keep a daily log of cash tips. | b. | He does not need to
add the cash tips into his income. | c. | There is no need to report any of his cash tips
to the IRS as part of his total income. | d. | He must report all, not only half, of his cash
tips to the IRS as part of his total income. |
|
|
48.
|
Yolanda was recently hired at the business where you work. She recently confided
in you that she regularly overhears the other beauty pros talking about upselling services. She asks
you to give her an example of this practice so that she can take advantage of its benefits as well.
Which of the following would you BEST use as an example to explain this practice to Yolanda?
a. | “When using a product on a client, try to talk up the product as much as you
can in an effort to get them to buy it for at-home use.” | b. | “When you have
a client in for their first service, try to, at that moment, encourage a second visit for a repeat
service.” | c. | “While working on a client, try to recommend an additional service during that
same visit.” | d. | “While working on a client, ask them if
they have any friends who would also benefit from such
services.” |
|
|
49.
|
Marcia is your newly hired employee. Although she has been doing a very good
job, she has little to no repeat clientele. Recently, she asked for your advice on how she can
improve on getting more repeat clients. She tells you that she always calls two days ahead of time to
remind clients of their upcoming appointments, always asks them questions about their home
maintenance so that she can learn about their individual needs, always showcases the products she
uses during the service in case they want to buy any for at-home use, and always follows up two days
after the appointment to ask if they want to book a second appointment. Where can you tell Marcia she
may be going wrong?
a. | Marcia should not call two days before to remind clients of their upcoming
appointments. | b. | Marcia should not ask clients personal questions about their home
maintenance. | c. | Marcia should not showcase products for clients to purchase for at-home
use. | d. | Marcia should try to rebook clients while she is working on them, not two days
later. |
|