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Chapter 3

True/False
Indicate whether the statement is true or false.
 

 1. 
A life skill that will contribute to the success of a salon is one’s ability to make and maintain healthy relationships.
 

 2. 
It is necessary to take on as much work as possible in order to have a successful salon, even if time becomes difficult to manage.
 

 3. 
Creating a safe environment for your clients is a part of a code of conduct.
 

 4. 
Student loans do not have to be repaid if you drop out of school.
 

 5. 
By keeping your skills and techniques current, you are working on your professional image.
 

 6. 
The ability to keep one’s sense of humor during difficulties is a life skill.
 

 7. 
Procrastinators have poor work habits.
 

 8. 
The best way to prioritize tasks is to make a list placing the least important jobs at the top.
 

 9. 
The ability to deliver difficult messages kindly is called diplomacy, also known as assertiveness.
 

 10. 
One procedure used to initiate intimate client–stylist contact is to provide a conditioning service that is slow, relaxing, and soothing.
 

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 
Which of the following could be interpreted as a sign of aggressiveness?
a.
Speaking softly
c.
Active listening
b.
Criticism
d.
Blaming coworkers for mistakes
 

 2. 
A salon manager would like her stylists to sell 10 hair care products per week. The manager has set a(n) _____.
a.
short-term goal
c.
obligation
b.
long-term goal
d.
deadline
 

 3. 
Time-management experts agree that each individual has a(n) _____.
a.
outer organizer
c.
sense of timing
b.
inner organizer
d.
set of priorities
 

 4. 
An external stressor that has an effect on health is _____.
a.
poor air quality
c.
poor nutrition
b.
lack of vitamins
d.
lack of sleep
 

 5. 
Natural stylists are nicknamed _____ due to the close relationship they build with their clients to achieve healthy hair.
a.
“hair nurses”
c.
“hair doctors”
b.
“natural guru”
d.
“organic doctors”
 

 6. 
The client–stylist procedure that initiates contact is a(n) _____.
a.
conditioning treatment that stimulates or refreshes or relaxes
b.
herbal rinse or protein conditioning for fortification
c.
blowdry using scalp stimulation brushes
d.
relaxing shampoo along with scalp massage
 

 7. 
Interacting with clients allows the natural stylist to learn about the client’s _____.
a.
imperfections, self-doubts, and concerns
b.
family gossip
c.
work environment
d.
willingness to try drastic hairstyles
 

 8. 
As you gain time management experience, ____ and the front desk will help you maintain your appointment schedule.
a.
clients
c.
e-mail
b.
alarm clocks
d.
the salon manager
 

 9. 
A professional will practice _____ by not disclosing personal information about clients to others.
a.
discretion
c.
communication
b.
disclosure
d.
self-worth
 

 10. 
The desire to make all efforts perfect, or perfectionism, is considered a(n) ____.
a.
good habit
c.
asset
b.
life skill
d.
bad habit
 

 11. 
A natural stylist’s ____ is essential to building trust within clients by helping them relax.
a.
personality
c.
professional knowledge
b.
touch
d.
diplomacy
 

 12. 
One of the stylist’s roles is to provide _____ to the client who is going through hair recovery or transitioning.
a.
comfort
c.
direction
b.
communication
d.
support
 

 13. 
A natural stylist may offer _____ services to the client who does not have a history of chemically treated hair.
a.
restoration
c.
preventative
b.
basic shampoo and conditioning
d.
holistic
 

 14. 
Over the course of one year, how many times might a stylist provide services to a client?
a.
One to three
c.
Four
b.
Five to eight
d.
Six to twelve
 

 15. 
The best form of promotion for a successful business is _____.
a.
business cards
c.
brochures
b.
website ads
d.
personal referrals
 



 
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