Name:     ID: 
 
Email: 

Educators ch.6

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

As an educator it is important to be able to:
a.
demonstrate effectively to your learners.
b.
prepare tests effectively for your learners.
c.
communicate effectively to your learners.
d.
prepare visuals effectively for your learners.
 

 2. 

When does communication occur?
a.
When the message is received.
b.
When the message is thought.
c.
When the message is transmitted.
d.
When the message is received and understood.
 

 3. 

Information that we send through gestures and facial expressions is referred to as:
a.
verbal communication.
b.
nonverbal communication.
c.
communication.
d.
effective communication.
 

 4. 

Nonverbal communication can be added to spoken communication to:
a.
enhance the meaning.
b.
diminish the meaning.
c.
weaken the meaning.
d.
impair the meaning.
 

 5. 

The packaging and controlling of the message is called:
a.
feedback.
b.
decoding.
c.
encoding.
d.
acknowledgment.
 

 6. 

For communication to be effective the communication cycle must be completed; when the desired result is achieved we can say it has been properly:
a.
acknowledged.
b.
responded to.
c.
decoded.
d.
encoded.
 

 7. 

A barrier to communication that could include room temperature, distracting activities and movement, and distracting side conversation is referred to as a(n):
a.
physical barrier.
b.
mental barrier.
c.
emotional barrier.
d.
cultural barrier.
 

 8. 

When learning disabilities cause the inability to concentrate or focus on the content being discussed, this is referred to as a(n):
a.
cultural barrier.
b.
mental barrier.
c.
emotional barrier.
d.
physical barrier.
 

 9. 

The tone, pitch, and rate of our voice increase the potential for successful communication to 45 percent; the other 55 percent is delivered visually by our:
a.
appearance and posture.
b.
facial expressions.
c.
gestures and eye contact.
d.
all of the above.
 

 10. 

Clarity of speech, which greatly impacts the effectiveness of our communication, is referred to as:
a.
articulation.
b.
intonation.
c.
emotion.
d.
pitch.
 

 11. 

The emotion in our voice, the pitch, pace, and emphasis that can add expressions of anger and happiness within the exact same sentence, is called:
a.
articulation.
b.
intonation.
c.
clarity.
d.
enunciation.
 

 12. 

When performing a client consultation, rather than looking at the client through the styling mirror, students should:
a.
conduct the consultation face to face.
b.
conduct the consultation with a handheld mirror.
c.
conduct the consultation while the client is in the shampoo bowl.
d.
conduct the consultation over the phone.
 

 13. 

The master educator uses gestures to:
a.
turn off others.
b.
lend emphasis to the message.
c.
confuse the topic.
d.
cloud the issue.
 

 14. 

The social distance zone between two individuals when measured nose to nose is between:
a.
10 and 14 inches.
b.
14 and 18 inches.
c.
24 and 30 inches.
d.
24 and 36 inches.
 

 15. 

An effective way to communicate and be useful when dealing with conflict situations as well as with students in counseling is:
a.
two-way communication.
b.
emphatic listening.
c.
active listening.
d.
expressive communication.
 

 16. 

The degree to which a person is open in his or her dealings with others is referred to as:
a.
effectiveness.
b.
responsiveness.
c.
defensiveness.
d.
assertiveness.
 

 17. 

The degree of boldness or confidence in dealing with others is referred to as:
a.
effectiveness.
b.
responsiveness.
c.
defensiveness.
d.
assertiveness.
 

 18. 

These communicators are usually warm and friendly in their interactions and less concerned about themselves than about the receivers:
a.
sellers.
b.
relaters.
c.
achievers.
d.
thinkers.
 

 19. 

These communicators do not hesitate to express their expectations clearly, score high in the self-control department, and do not reveal much about their inner selves:
a.
achievers.
b.
relaters.
c.
sellers.
d.
thinkers.
 

 20. 

We can subtly imitate the style of another through a technique called:
a.
duplication.
b.
reflection.
c.
mirroring.
d.
imaging.
 

 21. 

The first step in making meaningful communication possible is:
a.
behaving in a professional manner.
b.
active listening skills.
c.
the mirroring technique.
d.
to maintain boundaries.
 

 22. 

Learning to speak properly will give you great:
a.
frustration.
b.
control.
c.
self-confidence and respect.
d.
intelligence.
 

 23. 

Different types of personalities working side by side over long and intense hours are likely to breed some dissension; try to:
a.
be sensitive.
b.
take things personally.
c.
treat everyone with respect.
d.
remain objective.
 

 24. 

Gossiping with others about someone never resolves a problem; do whatever you can to not get drawn into the conflict and:
a.
be sensitive.
b.
remain neutral.
c.
seek help from someone you respect.
d.
treat everyone with respect.
 

 25. 

Your manager’s job is to help you achieve your professional goals; keep an open mind and:
a.
complain about the manager.
b.
get your facts straight about the criticism.
c.
be open to constructive criticism.
d.
check your attitude about the criticism.
 



 
         Start Over