Multiple Choice Identify the
choice that best completes the statement or answers the question.
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1.
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As an educator it is important to be able to:
a. | demonstrate effectively to your learners. | b. | prepare tests
effectively for your learners. | c. | communicate effectively to your
learners. | d. | prepare visuals effectively for your learners. |
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2.
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When does communication occur?
a. | When the message is received. | b. | When the message is
thought. | c. | When the message is transmitted. | d. | When the message is received and
understood. |
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3.
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Information that we send through gestures and facial expressions is referred to
as:
a. | verbal communication. | b. | nonverbal communication. | c. | communication. | d. | effective
communication. |
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4.
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Nonverbal communication can be added to spoken communication to:
a. | enhance the meaning. | b. | diminish the meaning. | c. | weaken the
meaning. | d. | impair the meaning. |
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5.
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The packaging and controlling of the message is called:
a. | feedback. | b. | decoding. | c. | encoding. | d. | acknowledgment. |
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6.
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For communication to be effective the communication cycle must be completed;
when the desired result is achieved we can say it has been properly:
a. | acknowledged. | b. | responded to. | c. | decoded. | d. | encoded. |
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7.
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A barrier to communication that could include room temperature, distracting
activities and movement, and distracting side conversation is referred to as a(n):
a. | physical barrier. | b. | mental barrier. | c. | emotional
barrier. | d. | cultural barrier. |
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8.
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When learning disabilities cause the inability to concentrate or focus on the
content being discussed, this is referred to as a(n):
a. | cultural barrier. | b. | mental barrier. | c. | emotional
barrier. | d. | physical barrier. |
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9.
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The tone, pitch, and rate of our voice increase the potential for successful
communication to 45 percent; the other 55 percent is delivered visually by our:
a. | appearance and posture. | b. | facial expressions. | c. | gestures and eye
contact. | d. | all of the above. |
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10.
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Clarity of speech, which greatly impacts the effectiveness of our communication,
is referred to as:
a. | articulation. | b. | intonation. | c. | emotion. | d. | pitch. |
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11.
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The emotion in our voice, the pitch, pace, and emphasis that can add expressions
of anger and happiness within the exact same sentence, is called:
a. | articulation. | b. | intonation. | c. | clarity. | d. | enunciation. |
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12.
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When performing a client consultation, rather than looking at the client through
the styling mirror, students should:
a. | conduct the consultation face to face. | b. | conduct the consultation with a handheld
mirror. | c. | conduct the consultation while the client is in the shampoo bowl. | d. | conduct the
consultation over the phone. |
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13.
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The master educator uses gestures to:
a. | turn off others. | b. | lend emphasis to the
message. | c. | confuse the topic. | d. | cloud the
issue. |
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14.
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The social distance zone between two individuals when measured nose to nose is
between:
a. | 10 and 14 inches. | b. | 14 and 18 inches. | c. | 24 and 30
inches. | d. | 24 and 36 inches. |
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15.
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An effective way to communicate and be useful when dealing with conflict
situations as well as with students in counseling is:
a. | two-way communication. | b. | emphatic listening. | c. | active
listening. | d. | expressive communication. |
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16.
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The degree to which a person is open in his or her dealings with others is
referred to as:
a. | effectiveness. | b. | responsiveness. | c. | defensiveness. | d. | assertiveness. |
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17.
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The degree of boldness or confidence in dealing with others is referred to
as:
a. | effectiveness. | b. | responsiveness. | c. | defensiveness. | d. | assertiveness. |
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18.
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These communicators are usually warm and friendly in their interactions and less
concerned about themselves than about the receivers:
a. | sellers. | b. | relaters. | c. | achievers. | d. | thinkers. |
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19.
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These communicators do not hesitate to express their expectations clearly, score
high in the self-control department, and do not reveal much about their inner selves:
a. | achievers. | b. | relaters. | c. | sellers. | d. | thinkers. |
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20.
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We can subtly imitate the style of another through a technique called:
a. | duplication. | b. | reflection. | c. | mirroring. | d. | imaging. |
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21.
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The first step in making meaningful communication possible is:
a. | behaving in a professional manner. | b. | active listening skills. | c. | the mirroring
technique. | d. | to maintain boundaries. |
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22.
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Learning to speak properly will give you great:
a. | frustration. | b. | control. | c. | self-confidence and
respect. | d. | intelligence. |
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23.
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Different types of personalities working side by side over long and intense
hours are likely to breed some dissension; try to:
a. | be sensitive. | b. | take things personally. | c. | treat everyone with
respect. | d. | remain objective. |
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24.
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Gossiping with others about someone never resolves a problem; do whatever you
can to not get drawn into the conflict and:
a. | be sensitive. | b. | remain neutral. | c. | seek help from
someone you respect. | d. | treat everyone with
respect. |
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25.
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Your manager’s job is to help you achieve your professional goals; keep an
open mind and:
a. | complain about the manager. | b. | get your facts straight about the
criticism. | c. | be open to constructive criticism. | d. | check your attitude about the
criticism. |
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