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FOUNDATIONS 3+4

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 
When you ______, you trust your judgment, uphold your values, and stick to what you believe is right.
a.
are attentive
b.
talk less and listen more
c.
take your temperature
d.
believe in yourself
 

 2. 
Why is it important to take your temperature as part of effectively communicating in the workplace?
a.
Because when you do, you trust your judgment.
b.
Because if you are tired or upset, your interactions with clients might be affected.
c.
Because some clients are clear about what they want, but others might not be.
d.
Because when you do, you stick to what you believe is right.
 

 3. 
Which of the following is NOT true of the service record card?
a.
It is the client’s permanent progress record of services received.
b.
It is completed by the beauty professional performing the service.
c.
It is intended for the client’s use.
d.
It is updated with each client visit.
 

 4. 
What is the BEST first step for a beauty professional to take toward helping a client to make choices that reflect a personal sense of style?
a.
speaking with the client
b.
consulting with the manager
c.
doing a little research
d.
creating a “client template”
 

 5. 
The discussion with the client that determines the client’s needs and how to achieve the desired results is the ______.
a.
service record
b.
client intake
c.
total look concept
d.
client consultation
 

 6. 
When should a client consultation be performed?
a.
only during the initial client appointment call
b.
only during the initial client visit
c.
only for the first few client visits
d.
at part of every single service
 

 7. 
Treatment brochures are MOST often ______.
a.
created by beauty professionals
b.
designed by business owners
c.
provided by manufacturers
d.
kept on hand in case of emergency
 

 8. 
Which of the following is MOST important regarding your workspace?
a.
It should have as many samples of products in it as possible.
b.
It should be clean and uncluttered.
c.
It should be adorned with personal items that tell a lot about you.
d.
It should have lots of family pictures for the client to admire.
 

 9. 
What is reflective listening?
a.
pretending to listen to the client while actually beginning to concentrate on their styling
b.
listening to the client and then repeating, in your own words, what you think the client is telling you
c.
having your assistants listen to the client and then asking them to tell you what the client said
d.
trying to remember what clients requested without actually having to ask them to repeat it
 

 10. 
When reflective listening, it is important to ______.
a.
try to prevent the client from saying too much
b.
focus on other things while the client is speaking
c.
not interrupt while the client is speaking
d.
steer the client into choices you think are best
 

 11. 
When should you try to upsell services?
a.
always
b.
when working with a new client with whom you are not familiar
c.
when a client absolutely does not want to talk about adding on other services
d.
never
 

 12. 
Why does a client who is overly late for an appointment or habitually late for appointments cause problems?
a.
Because clients who cannot arrive on time do not deserve the services of a beauty professional.
b.
Because beauty professionals must be strict and rigid in all of their business practices.
c.
Because clients must show their loyalty to beauty professionals with their every action.
d.
Because beauty professionals depend on appointments and scheduling to maximize work hours.
 

 13. 
What should you do if clients arrive late and you have the time to take the appointment without jeopardizing other appointments?
a.
Politely tell the clients you can no longer accept their business.
b.
Ask the clients to reschedule anyhow.
c.
Politely advise the clients of the late policy.
d.
Provide the clients with services without mentioning their tardiness.
 

 14. 
Once in a while, you will inevitably encounter a dissatisfied client. Remember the ultimate goal:
a.
Your expertise must shine.
b.
Always be upselling.
c.
Make the client happy.
d.
Refuse to accept any blame.
 

 15. 
Which of the following should be done to try to resolve an unhappy client problem?
a.
Tell the client it cannot be fixed, even if you think it can.
b.
Find out why the client is unhappy.
c.
Strongly assert your opinion.
d.
Politely but firmly argue your points.
 

 16. 
As a beauty professional, which of the following is TRUE of the clients you are most likely to attract?
a.
They will often be tardy to their appointments.
b.
They will not necessarily be the same age as you.
c.
They will have an opposite style to yours.
d.
They will have similar tastes as yours.
 

 17. 
Which of the following is most often NOT true of much older clients?
a.
They like to hear please and thank you.
b.
They do not like gum chewing.
c.
They prefer personal over professional conversation.
d.
They can be sensitive to verbiage about aging.
 

 18. 
Which of the following is NOT something beauty professionals should do as they interact and communicate with coworkers?
a.
Treat everyone with respect.
b.
Avoid gossip.
c.
Remain neutral.
d.
Be willing to share their private life.
 

 19. 
When is it appropriate to go to your manager with a complaint about a colleague?
a.
always
b.
never
c.
after you have tried everything to handle the problem yourself
d.
anytime a colleague has done something to upset you
 

 20. 
Which of the following should you do as your employee evaluation draws near?
a.
Dramatically improve your behavior.
b.
Perform a self-evaluation.
c.
Try to delay the evaluation.
d.
Try not to take the evaluation too seriously.
 

 21. 
Which of the following should you NOT do at your employee evaluation?
a.
Approach your manager cautiously and shyly.
b.
Ask when you can take on more services.
c.
Ask when your pay scale might be increased.
d.
Ask when you might be considered for promotion.
 

 22. 
Participate proactively in your career and in your success by ______.
a.
not thinking too much about either one
b.
avoiding self-evaluation
c.
approaching the evaluation pessimistically
d.
communicating your desires and interests
 

 23. 
What should you NOT do at the end of your employee evaluation meeting?
a.
Thank your manager for taking the time to do the evaluation.
b.
Thank your manager for the feedback.
c.
Thank your manager for the guidance.
d.
Keep your self-evaluation to yourself.
 

 24. 
Zoey is studying for a career in beauty and wellness. Which of the following will be the basis of all long-lasting relationships with Zoey’s clients and coworkers?
a.
upselling productively
b.
styling expertly
c.
marketing skillfully
d.
communicating effectively
 

 25. 
Devon is a student studying for a career in beauty and wellness. Why will the ability to understand people be especially important in the field that Devon has chosen?
a.
Because the field of beauty and wellness is the only one in which understanding people is important.
b.
Because in the field of beauty and wellness, customer service is the cornerstone of success.
c.
Because the ability to understand people guarantees profitability in the field of beauty and wellness.
d.
Because in order to properly upsell beauty and wellness clients, they must be understood.
 

 26. 
When Gilbert asked his instructor what she meant when she told him to regularly “take his own temperature” when it comes to trying to communicate effectively on the job, what was most likely her response?
a.
When you are a good listener, you are fully focused on what other people are saying.
b.
Trust your judgment and uphold your values so that you stick to what you believe is right.
c.
Be aware of how tired or upset you might be about something else before interacting with any clients.
d.
What usually calms down difficult clients is complete and consistent agreement with them.
 

 27. 
Joanna, a new client of Harvey’s, has just asked Harvey if she can see some examples of her requested service from his previous clients. What should Harvey have prepared before the consultation to meet Joanna’s request?
a.
a collection of online before/after images from his colleagues
b.
a portfolio of his work
c.
tea or coffee
d.
a menu of services with prices
 

 28. 
As Eliot is escorting his new client, Gilbert, to his station, he is relieved to see that it is just how it should be according to the recommendations of both his instructors from school and the shop’s manager. Which of the following MOST LIKELY describes how Eliot’s workstation looks?
a.
cluttered with strategically chosen products according to Gilbert’s profile
b.
freshly cleaned and uncluttered
c.
filled with more expensive products than Gilbert had spoken about so that Eliot can upsell
d.
carefully arranged with personal items so that Gilbert can get an idea of Eliot’s personality
 

 29. 
Kendra’s instructor has told the class repeatedly that, in her opinion, the most important step of the 10-step consultation method is the second step. Which of the following is the most important step of this method, according to Kendra’s instructor?
a.
Review the intake form.
b.
Perform a needs assessment.
c.
Discover and rate the client’s preferences.
d.
Analyze the client’s characteristics.
 

 30. 
Kevin has noticed that his most loyal client, Judith, is regularly 20 to 25 minutes late for her prescheduled midmorning appointments. When this happens, it throws off the rest of Kevin’s day of appointments, often upsetting his other clients. Although he has politely mentioned to Judith the affect that her tardiness inevitably causes on his schedule, she continues to be reliably tardy. Which of the following would be Kevin’s BEST option?
a.
Tell Judith he cannot continue to provide services to her.
b.
Always schedule Judith for the last appointment of the day.
c.
Keep asking Judith to arrive on time.
d.
Do nothing, and hope for the best.
 

 31. 
It is 12:20 in the afternoon, and Javier’s client Hannah has just arrived 20 minutes late for her appointment. Javier will need exactly 1 hour with Hannah, and his next appointment is at 2:00 PM. What should Javier do?
a.
Refuse to keep Hannah’s appointment and politely tell her that she must reschedule.
b.
Refuse to keep Hannah’s appointment and politely tell her that she can no longer be his client.
c.
Agree to keep Hannah’s appointment and politely remind her of the late policy.
d.
Agree to keep Hannah’s appointment and not bring up the fact that she was late.
 

 32. 
Larissa has been told by her manager to keep several points in mind when interacting and communicating with coworkers. Which of the following did Larissa’s manager most likely NOT tell her to do as part of her efforts to do so effectively?
a.
Treat everyone with respect.
b.
Remain objective.
c.
Be honest and sensitive.
d.
Share your private life with them.
 

 33. 
Jovan is nervous about his first day of work. He hopes to remember all that he learned in classes and training, especially in interactions with his manager. Which of the following should Jovan AVOID when communicating with his manager?
a.
being a problem solver
b.
getting his facts straight
c.
not welcoming constructive criticism
d.
avoiding both gossip and complaining about colleagues
 

 34. 
Sheila’s employee evaluation is approaching. Because she knows it will benefit her good standing on the job, she very much wants to interact with her manager in the best possible way during this evaluation. Which of the following should she AVOID doing during this evaluation?
a.
asking her manager when she can take on more services
b.
asking her manager when her pay scale might be increased
c.
asking her manager to skip the guidance portion of the evaluation
d.
asking her manager when she might be considered for a promotion
 

 35. 
Brooke started work at her current establishment three weeks ago. In that time, she has noticed that much of the staff avoids conversations with her, and some even turn and walk the other way when they see her coming. She’s not sure why this is. Since she started working there, she has always been sure to stick up for herself whenever she feels disrespected, even going so far as to take an “eye for an eye” mentality into interactions with coworkers. What is Brooke doing wrong?
a.
She is talking less and listening more.
b.
She is reacting instead of responding.
c.
She is not believing in herself.
d.
She is not being attentive.
 

 36. 
Which of the following is NOT true for healthy professionals?
a.
Maintaining a strong, healthy body directly affects the health of one's practice.
b.
Intake of proper daily nutrients needed by the body is beneficial for practitioners and their clients.
c.
Taking a sick day should be avoided at all costs whenever possible.
d.
Avoiding work-related injuries should be done through care and ergonomics.
 

 37. 
Why should you be aware of the unique challenges presented by pregnancy in the salon, spa, or barbershop?
a.
to ensure your safety
b.
to ensure your clients' safety
c.
to ensure your safety and that of your clients
d.
for reasons other than safety
 

 38. 
Knowing when to take a sick day when you feel ill is an important responsibility regarding ______.
a.
your coworkers
b.
your clients
c.
yourself
d.
your coworkers and your clients
 

 39. 
All bodily functions, including building tissues, are directly related to ______.
a.
work
b.
nutrition
c.
attitude
d.
exercise
 

 40. 
Which of the following makes up 50 to 70 percent of the body's weight and is necessary for virtually every function of the cells and body?
a.
water
b.
mineral
c.
protein
d.
fat
 

 41. 
Which of the following is NOT one of the five basic food groups as listed by the USDA in the MyPlate program?
a.
grains
b.
fruits
c.
protein foods
d.
water
 

 42. 
Which of the following is considered a protein food by the USDA in the MyPlate program?
a.
milk
b.
bananas
c.
eggs
d.
wheat bread
 

 43. 
Which of the following is among the guidelines established by the USDA and the U.S. Department of Health and Human Services to assist people with achieving a balanced diet?
a.
Select a diet high in sugars.
b.
Select a diet high in sodium.
c.
Select a diet low in saturated fat.
d.
Select a diet low in grain products.
 

 44. 
Which of the following vitamins does NOT have particularly significant effects on the skin?
a.
vitamin A
b.
vitamin B
c.
vitamin C
d.
vitamin D
 

 45. 
The amount of water needed by an individual ______.
a.
is the same for all individuals
b.
varies by season
c.
varies depending on body weight
d.
varies depending on age
 

 46. 
According to the formula in the text, how many cups of water per day does a 160-pound person need for maximum physical health?
a.
6
b.
8
c.
10
d.
12
 

 47. 
Because of ______, the human body is able to resist and destroy pathogens and respond to infection.
a.
tolerance
b.
immunity
c.
safety
d.
toxicity
 

 48. 
If you have received a vaccination for the flu, your immunity to that flu is said to be ______.
a.
acquired
b.
natural
c.
toxic
d.
enhanced
 

 49. 
Which of the following should you do if a client tells you that they are on antibiotics or are experiencing skin sensitivity?
a.
Refuse to see them on that day.
b.
Politely ask them if they'd consider seeing another professional.
c.
Patch test any chemicals prior to a service.
d.
Show them sympathy, but otherwise proceed as usual.
 

 50. 
As an employee of a salon, spa, or barbershop, when you are feeling sick or under the weather, you must ______.
a.
always call out sick, no matter how minor the symptoms are or how strong you can be
b.
always report to work, no matter how sick you are and no matter what illness you have
c.
exaggerate your symptoms to your manager so that they don't fire you
d.
use your best judgment to determine whether you are healthy enough to work
 

 51. 
If you do decide to go to work when you are feeling under the weather or slightly sick, which of the following should you AVOID doing?
a.
washing your hands
b.
shaking hands with others
c.
sneezing into your elbow
d.
increasing your fluid intake
 

 52. 
______ are hypersensitivity disorders of the immune system.
a.
Allergies
b.
Infections
c.
Viruses
d.
Bacteria
 

 53. 
Which of the following is the BEST prevention for many of the bone and joint pains associated with being a beauty professional?
a.
adequate hydration
b.
allergy prevention
c.
proper ergonomics
d.
elbow sneezing
 

 54. 
Which of the following is NOT recommended for those who work long hours standing in one place?
a.
flip-flops or sandals
b.
compression hose or stockings
c.
maintaining a healthy weight
d.
proper ergonomics
 

 55. 
Why is it important for beauty professionals to maintain a healthy weight?
a.
A thin professional will attract more new clients.
b.
The lower extremity joints were not designed to hold extra weight.
c.
Overweight professionals are susceptible to dehydration.
d.
Overweight professionals will fall victim to improper ergonomics.
 

 56. 
What should a beauty professional do if they experience a hair splinter?
a.
Nothing, as this is just a minor nuisance.
b.
Wait until the end of the day to remove it.
c.
Wait until there is time between clients to remove it.
d.
Remove it immediately with warm water and tweezers.
 

 57. 
Which of the following is NOT part of maintaining a more stress-free standing posture?
a.
Stand with your spine straight.
b.
Hold your chin parallel to the floor.
c.
Shorten your neck.
d.
Hold your shoulders level and relaxed.
 

 58. 
To help you sit in a balanced position, you should ______.
a.
keep your hips tilted either forward or backward
b.
keep your knees locked and straight
c.
keep the seat of the chair even with your knees
d.
distribute your body weight evenly on both hips
 

 59. 
What is the best defense against physical problems of the hands, wrists, shoulders, neck, back, feet, and legs?
a.
prevention
b.
physical therapy
c.
day surgery
d.
sick time away from work
 

 60. 
Which of the following is one of the safe lifting guidelines mentioned in the text?
a.
Keep feet about shoulder-width apart.
b.
Inhale when lifting.
c.
Keep lifted objects a safe distance away from your body.
d.
Lift with the back, not the legs.
 

 61. 
Which of the following should you do when your client tells you they are pregnant?
a.
Ask them not to return for any treatment until after they deliver the baby.
b.
Tell them that you can only continue their treatments at home until they deliver the baby.
c.
Review with them the chemicals being used in their services and allow them to read all labels.
d.
Tell them they must produce a doctor’s note of permission in order to continue services.
 

 62. 
When you or your client is pregnant, you should ______.
a.
wear gloves during any chemical process, including cleaning
b.
avoid frequently washing your hands
c.
spray products with the container held high above the waistline
d.
only sit at pedicure bowls adjacent to one being disinfected
 

 63. 
Said has been working as a beauty pro for nearly 10 years. In many of his daily work duties, Said has to lift heavy objects. Recently, he has noticed greater difficulty with this lifting because of his noticeable muscle loss. If Said is going to try to regain some of the muscle he has lost, which of the following should he increase his daily intake of?
a.
vitamins
b.
proteins
c.
water
d.
carbohydrates
 

 64. 
Harold has been trying to lose weight. Which of the following would MOST LIKELY curb his appetite and therefore help him to do so?
a.
avoid drinking water
b.
drink only minimal amounts of water
c.
drink lots of water
d.
drink double the amount of recommended water
 

 65. 
Raquel works as a beauty professional. In the past six months, the amount of daily water her body requires has increased substantially. Which of the following would LEAST LIKELY be the cause of this?
a.
Raquel has gained a lot of weight.
b.
Raquel has become an assistant manager.
c.
Raquel’s daily physical activity at work has increased.
d.
Raquel has begun jogging after work.
 

 66. 
Nadine, a business owner and manager, has been reassured by her employee Stanley that he is immune to the virus spreading through the town. “I have an acquired immunity to it,” Stanley insists. If this is true, which of the following BEST describes Stanley’s immunity?
a.
It came from a vaccination.
b.
It was inherited.
c.
It was developed through healthy living.
d.
It came through proper nutrition.
 

 67. 
Michelle, a 10-year beauty pro, gets sick much less frequently than many of her coworkers and clients. Michelle contends that the reason she stays so healthy is her “super-duper immune system.” If, in fact, her immune system is more helpful to her than those of her coworkers and clients, which of the following is LEAST LIKELY the reason?
a.
Michelle chooses to eat healthier than most of her coworkers and clients do.
b.
Michelle gets more sleep each night than most of her coworkers and clients do.
c.
Michelle does not smoke, whereas most of her coworkers and clients do.
d.
Michelle exercises more than most of her coworkers and clients do.
 

 68. 
Darren is feeling a bit under the weather, but after consulting his doctor, wants to report to work. In order to make sure his manager is okay with him working, he calls and describes his symptoms. After hearing what Darren is experiencing, Igor tells him it is okay to report to work as long as he is careful around the clients. Which of the following is MOST LIKELY what Darren told his manager?
a.
“I have a fever.”
b.
“I have a cold.”
c.
“I have diarrhea.”
d.
“I am vomiting.”
 

 69. 
Fabio's cold, though mild, has him sneezing excessively. While he works with clients during his day, every time he sneezes, Fabio should, if at all possible, ______.
a.
stop himself
b.
run outside
c.
sneeze into his elbow
d.
sneeze into his hands
 

 70. 
Gail has been too busy to drink water today and is beginning to feel the very first sign of dehydration. Which of the following is Gail MOST LIKELY beginning to feel?
a.
thirsty
b.
dizzy
c.
lightheaded
d.
faint
 

 71. 
Geraldine's coworkers are constantly telling her that many of the neck and back pains she experiences are a result of her poor posture while she works on a client. Which of the following is MOST LIKELY true of Geraldine's standing posture?
a.
She holds her head down and her chin perpendicular to the floor.
b.
She stands with her spine straight.
c.
She holds her shoulders level and relaxed.
d.
She lifts her upper body so that her chest is up and out.
 

 72. 
Donald weighs 240 pounds. How many 8-ounce glasses of water should Donald drink every day?
a.
10
b.
12
c.
15
d.
17
 

 73. 
Karl is unsure as to whether he should report to work. He is aware of the virus passing through his workplace, carried both by coworkers and clients. Karl comes to you, his manager, and asks whether he is safe to work. He tells you he is certain he has an acquired immunity to the virus but is still nervous about coming down with the illness. If, in fact, Karl does have an acquired immunity to the virus, which of the following would be the most appropriate advice to give him?
a.
“Karl, you should get vaccinated against the virus before coming back to work.”
b.
“Karl, just because you've inherited an immunity to the virus does not mean you cannot catch it.”
c.
“Karl, just because you've eaten healthy does not mean you are free of any risk.”
d.
“Karl, because you've already had the virus, your chances of catching it again are relatively small.”
 

 74. 
Javier came to work with a slight cold. However, he is taking all precautions necessary to keep his coworkers and clients from getting sick. Which of the following have you MOST LIKELY witnessed to come to this conclusion?
a.
Javier is careful to shake hands with coworkers only, not clients.
b.
Javier thoroughly washes his hands between each client.
c.
Javier makes sure he sneezes into his tightly closed hands.
d.
Javier is greatly decreasing his intake of fluids.
 

 75. 
Dana is a beauty pro and has recently been complaining to you, her manager, about her sore neck, back, and feet. Although Dana has been a professional for many years, the discomfort and pain she is experiencing is a recent phenomenon, coinciding with installation of the new client treatment chairs, which are much larger than the previous ones. Other than the new chairs, nothing else has changed for Dana. As her manager, what is the BEST advice you can give Dana to help with her pain and discomfort?
a.
“Dana, consider losing weight, as your frame might not be able to support your current weight.”
b.
“Dana, consider increasing your daily water intake, to avoid dehydration.”
c.
“Dana, better ergonomics will most likely alleviate much of the pain and discomfort you're feeling.”
d.
“Dana, taking an allergy medication might help with your daily exposure to shop chemicals.”
 



 
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