True/False Indicate whether the statement is true or
false.
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1.
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A life skill that will contribute to the success of a salon is one’s
ability to make and maintain healthy relationships.
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2.
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It is necessary to take on as much work as possible in order to have a
successful salon, even if time becomes difficult to manage.
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3.
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Creating a safe environment for your clients is a part of a code of
conduct.
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4.
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Student loans do not have to be repaid if you drop out of school.
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5.
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By keeping your skills and techniques current, you are working on your
professional image.
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6.
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The ability to keep one’s sense of humor during difficulties is a life
skill.
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7.
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Procrastinators have poor work habits.
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8.
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The best way to prioritize tasks is to make a list placing the least important
jobs at the top.
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9.
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The ability to deliver difficult messages kindly is called diplomacy,
also known as assertiveness.
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10.
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One procedure used to initiate intimate client–stylist contact is to
provide a conditioning service that is slow, relaxing, and soothing.
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Multiple Choice Identify the choice that best completes the statement or answers
the question.
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1.
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Which of the following could be interpreted as a sign of aggressiveness?
a. | Speaking softly | c. | Active listening | b. | Criticism | d. | Blaming coworkers for
mistakes |
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2.
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A salon manager would like her stylists to sell 10 hair care products per week.
The manager has set a(n) _____.
a. | short-term goal | c. | obligation | b. | long-term goal | d. | deadline |
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3.
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Time-management experts agree that each individual has a(n) _____.
a. | outer organizer | c. | sense of timing | b. | inner organizer | d. | set of
priorities |
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4.
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An external stressor that has an effect on health is _____.
a. | poor air quality | c. | poor nutrition | b. | lack of vitamins | d. | lack of sleep |
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5.
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Natural stylists are nicknamed _____ due to the close relationship they build
with their clients to achieve healthy hair.
a. | “hair nurses” | c. | “hair
doctors” | b. | “natural guru” | d. | “organic doctors” |
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6.
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The client–stylist procedure that initiates contact is a(n) _____.
a. | conditioning treatment that stimulates or refreshes or relaxes | b. | herbal rinse or
protein conditioning for fortification | c. | blowdry using scalp stimulation
brushes | d. | relaxing shampoo along with scalp massage |
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7.
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Interacting with clients allows the natural stylist to learn about the
client’s _____.
a. | imperfections, self-doubts, and concerns | b. | family
gossip | c. | work environment | d. | willingness to try drastic
hairstyles |
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8.
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As you gain time management experience, ____ and the front desk will help you
maintain your appointment schedule.
a. | clients | c. | e-mail | b. | alarm clocks | d. | the salon
manager |
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9.
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A professional will practice _____ by not disclosing personal information about
clients to others.
a. | discretion | c. | communication | b. | disclosure | d. | self-worth |
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10.
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The desire to make all efforts perfect, or perfectionism, is considered a(n)
____.
a. | good habit | c. | asset | b. | life skill | d. | bad habit |
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11.
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A natural stylist’s ____ is essential to building trust within clients by
helping them relax.
a. | personality | c. | professional knowledge | b. | touch | d. | diplomacy |
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12.
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One of the stylist’s roles is to provide _____ to the client who is going
through hair recovery or transitioning.
a. | comfort | c. | direction | b. | communication | d. | support |
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13.
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A natural stylist may offer _____ services to the client who does not have a
history of chemically treated hair.
a. | restoration | c. | preventative | b. | basic shampoo and
conditioning | d. | holistic |
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14.
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Over the course of one year, how many times might a stylist provide services to
a client?
a. | One to three | c. | Four | b. | Five to eight | d. | Six to twelve |
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15.
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The best form of promotion for a successful business is _____.
a. | business cards | c. | brochures | b. | website ads | d. | personal
referrals |
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